Privacy Policy

1. About Restros

Restros is a digital restaurant technology platform that helps restaurants manage online ordering, menus, customer engagement, and business operations through web and mobile solutions. We act as a technology service provider and do not sell food or operate restaurants ourselves.

2. Information We Collect

We collect information to provide, improve, and secure our services. The type of data we collect depends on how you interact with Restros.

a. Information You Provide Directly

This includes:

• Name, email address, phone number
• Restaurant name, location, and business details
• Account login credentials
• Billing and subscription details
• Support requests, feedback, and communication

b. Customer Data Collected on Behalf of Restaurants

When restaurants use Restros, we may process customer information on their behalf, such as:

• Customer name and contact details
• Order details and preferences
• Delivery or pickup information

Restros processes this data strictly as a service provider. Ownership of customer data remains with the restaurant.

c. Automatically Collected Information

We may automatically collect:

• IP address and device information
• Browser type and operating system
• Usage data such as pages visited, features used, and session duration
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Enable online ordering and restaurant operations
• Process payments and subscriptions
• Provide customer support and technical assistance
• Improve platform performance and features
• Communicate product updates, service notices, or important alerts
• Ensure platform security and prevent fraud
• Comply with legal and regulatory obligations

We do not sell personal data to third parties.

4. Cookies and Tracking Technologies

Restros uses cookies and similar technologies to:

• Maintain user sessions
• Improve platform usability
• Analyze traffic and usage trends
• Remember preferences

You can control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

5. Data Sharing and Disclosure

We may share information only in the following situations:

a. With Service Providers

We work with trusted third-party vendors for:

• Cloud hosting
• Payment processing
• Analytics
• Customer support tools

These providers are contractually required to protect your data and use it only for service delivery.

b. With Restaurants (for Customer Data)

Customer data is shared with the respective restaurant that receives the order or interaction.

c. Legal Requirements

We may disclose information if required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Protect the rights, safety, or property of Restros, our users, or others

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Secure servers and encrypted connections
• Access control and authentication
• Regular monitoring and updates

While we take strong precautions, no digital system can be guaranteed 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfill contractual and legal obligations
• Resolve disputes
• Enforce agreements

Restaurants may request deletion of their account data upon termination, subject to legal and compliance requirements.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain data processing
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

9. Third-Party Links

The Restros platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

10. Children's Privacy

Restros is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors.

11. International Data Transfers

Restros may process and store data on servers located in different countries. By using our services, you consent to the transfer of your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Updated versions will be posted on this page with a revised effective date.