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Who We Are
Restros helps restaurants grow beyond third-party delivery platforms by powering direct ordering, guest engagement, and POS-connected operations. We work with restaurant teams that want more control, higher margins, and better customer loyalty. Our platform simplifies online ordering while delivering the insights operators need to make smarter decisions daily. At Restros, we build with hospitality at the center, ensuring restaurants can run smoother shifts, reduce manual work, and provide faster service experiences. We’re growing quickly and expanding support for restaurant partners globally.
About This Role
As a Customer Support Executive, you will be the frontline support for restaurant partners using Restros daily. You’ll assist with order flow issues, POS sync questions, and guest-facing ordering concerns.
You will handle:
- Support tickets and troubleshooting
- POS and payment-related queries
- Quick resolution during busy service hours
This role fits someone calm, helpful, and customer-first under pressure.
Job Description
- Provide chat and email support to restaurant teams
- Resolve ordering, payment, and integration concerns
- Escalate technical issues to internal teams when needed
- Maintain accurate support documentation
- Ensure fast turnaround for operational issues
Requirements
- 1–2 years experience in SaaS or customer support roles
- Strong communication and problem-solving skills
- Familiarity with restaurant workflows is a plus
- Ability to work in shifts if required
Perks & Benefits
- High-impact role supporting real restaurant operations
- Training in POS, ordering systems, and hospitality SaaS
- Collaborative team culture
- Growth opportunities within customer success
Note : Restros is an equal opportunity employer committed to building an inclusive workplace. All roles are open to candidates based on skills, experience, and alignment with our mission. If you’re passionate about helping restaurants grow through direct digital channels, we’d love to hear from you.
In this article
- • Resolve ordering and POS issues.
- • Handle real-time operational concerns.
- • Maintain fast ticket turnaround.
- • Escalate technical challenges quickly.
- • Keep restaurants running smoothly.
Support Operations · Ahmedabad, India · On-site